Frequently Asked Questions
What types of hair care products does Naticare Africa offer?
At Naticare Africa, we craft premium hair care solutions infused with nature’s finest ingredients. Our collection includes the Naticare Hair Food, designed to nourish and strengthen, and the Naticare Moisture-Rich Conditioner, formulated to deeply hydrate and restore shine. Each product is created to enhance the health and beauty of all hair types, using nutrient-rich botanicals.
How do your products promote healthy hair?
Our products are formulated to nourish, protect, and revitalize your hair from root to tip. We harness the power of natural ingredients like shea butter, coconut oil, and aloe vera, known for their ability to deeply moisturize, strengthen strands, and reduce breakage. Backed by both African beauty traditions and modern science, Naticare Africa delivers the care your hair deserves.
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied, you may return your product in its original packaging, unused, and with proof of purchase. Simply contact us at admin@naticareafrica.com to initiate the process.
How long does shipping take?
We strive to get your products to you as quickly as possible. Orders are processed within 1-3 business days before shipping.
*Domestic Shipping (South Africa): 3-7 business days
*International Shipping: 7-21 business days (varies by location)
Do you offer free shipping?
Yes! We provide free standard shipping on all orders over R1500. Enjoy the benefits of our premium hair care without the extra cost.
What should I do if my order arrives damaged?
Your satisfaction is our priority. If your package arrives damaged or defective, contact us within 7 days of receiving it. We’ll resolve the issue swiftly and ensure you receive a replacement.
Can I track my order?
Absolutely! Once your order has shipped, you’ll receive a tracking number via email. Use this number to monitor your package through our website or directly with the shipping carrier.
What if I receive the wrong item?
Mistakes are rare, but if you receive the wrong product, let us know right away at admin@naticareafrica.com. We’ll correct the issue and ensure you get the product you ordered.
Are there any non-returnable items?
Yes, for hygiene and safety reasons, we cannot accept returns on personal care products, custom items, perishable goods, or hazardous materials. If you have concerns about a specific product, feel free to contact us for clarification.
For any further questions, please reach out to admin@naticareafrica.com – we’re here to help!